Field Account Manager Soundtrace is transforming how employers protect their workforce from noise-induced hearing loss. As the leading platform for workplace hearing conservation, we’re combining clinical oversight, compliance expertise, and modern technology to deliver hearing health at scale. We’re growing quickly and we’re just getting started.
About the Role We’re hiring an Account Manager to oversee and grow relationships with a portfolio of named accounts, including both direct clients and service partners. This is a field-first role for someone who thrives in industrial environments and understands how to drive growth through distributed service models.
The ideal candidate has managed a network of resellers, service providers, or field teams, especially in industrial services, safety, or occupational health. You’ll act as the go-to resource for key clients, visiting sites, enabling partners, troubleshooting in the field, and identifying new growth opportunities across your territory.
What You’ll Do - Manage a portfolio of named service partners
- Provide in-field support and visit client sites regularly to ensure program success and compliance
- Develop and strengthen relationships with frontline safety leaders, supervisors, and plant managers
- Serve as the primary liaison between Soundtrace and our service partner network, ensuring they are trained, equipped, and supported to represent our services effectively
- Lead onboarding and enablement for new service partners
- Track partner performance, provide coaching, and identify opportunities to deepen engagement
- Drive account growth through upselling new services, expanding to new sites, and increasing employee enrollment
- Coordinate with internal teams (clinical, product, engineering) to troubleshoot issues and deliver a high-quality client experience
- Conduct quarterly business reviews (QBRs) and strategic planning sessions with both clients and service partners
- Represent the voice of the client and the service partner network internally
What We’re Looking For - 3+ years of experience in account management, field sales, or service partner development
- Direct experience managing or supporting a network of resellers, distributors, or service providers
- Comfort working in industrial, manufacturing, or field-based environments
- Strong communication and relationship-building skills with frontline and executive stakeholders alike
- Proven ability to grow revenue through strategic account expansion and service partner collaboration
- Willingness to travel 50-75% to client and partner sites
- Bonus: Familiarity with OSHA-regulated programs, audiometric testing, or workplace safety solutions
Why Join Soundtrace - Help solve a hidden but massive workplace health issue affecting millions of workers
- Join a scrappy, mission-driven team that’s disrupting a legacy industry
- Work with nationally recognized service partners and clients across manufacturing, logistics, and construction
- Competitive salary, equity and benefits (medical, dental, vision)
